Find a centre Join now
Find a centre Join now

FAQs

Showing 150 of 260 results

Participants aged 8 years and over can bounce without a parent or guardian present, provided their waiver has been completed by an adult over 18. Anyone under 8 must have a parent or guardian in the hall. Photo ID may be required (we reserve the right to refuse admission).

We highly recommend booking online, via our app or website, before arrival to avoid disappointment. Sessions fill up quickly, especially during peak times. Limited walk in spaces may be available, but we cannot guarantee availability.

Please arrive at least 15 minutes before your session. This allows enough time for check in, waiver signing, and safety briefing, particularly during busy period.

There are no height restrictions, but the maximum weight limit is 21 stone/133kg per person.

Spectators do not need to pay and are welcome to use either our cafe or sit in the viewing area. Please note that under 8’s must have a parent/guardian in the hall at all times.

Yes. Carers may attend free of charge when accompanying someone who requires support. Proof of care (e.g., DLA documentation or Carer ID) is required.

  • Carers must be 16 or older.
  • Carers attending for free may not use the activities themselves.
  • When booking online, only book a space for the participant requiring assistance.

Comfortable clothing, such as shorts or tracksuits, is ideal. Avoid clothing with sharp objects like belt buckles or jewellery. For safety and hygiene, socks must be worn at all times (not included in admission). Replacement socks can be purchased from reception for a fee.

If you arrive late, you may lose your booked slot. Entry to a later session is only possible if spaces are available and is subject to management discretion.

Unfortunately, not. For the safety of both parent and baby, pregnant individuals are not permitted to bounce.

All bookings are non-refundable. However, we can transfer your booking to another date if you provide at least 24 hours’ notice.

Membership

Find your perfect fit with Horizon. With flexible memberships for every goal and lifestyle, there’s a place for you in our community.

Memberships