FAQs Archive - Page 2 of 26

Opening Times

The Crèche is open Monday to Friday, 9.00 am until 12.30 pm. It is closed on Bank Holidays.

How much?

The Crèche is free to members and £3.50 per 30 mins to non-members.

What is your policy regarding class cancellations?

If you cannot attend a pre-booked class or swim session, we ask that you cancel your booking using the Horizon mobile app or by calling us.

It is essential to give us at least two hours’ notice to allow other customers to book and to avoid receiving a strike on your account.

Customers who fail to attend a booked session or cancel within two hours of the session start time will receive a strike on their account. The first and second strikes will remain in place for six weeks. If you accumulate three strikes, you cannot pre-book for seven days.

Please sign in at Reception.

How do I pre-book classes/sessions ?

To book via the website, click on the ‘Book online’ tab at the top of each web page. (Toning studio is also bookable via this tab).

To book via the Horizon app, there are prominent booking tabs.

Members can pre-book seven days in advance and non-members two days in advance.

Both members and pay-as-you-go users will need a membership ID and PIN to access the booking systems.

Members can obtain these details by emailing info@horizonlc.com.

Please note that your membership ID differs from the number on your membership card.

Any non-members that wish to use our services on a pay-as-you-go basis can register on the tab at the top of each web page or call reception so we may register you and provide you with your login details so you book and pay online.

How do I sign up to the Horizon App?

If you have an Apple device you can download from the App Store. If you have an Android device you can get our App from the Google Play Store. The links are in our website footer.

Within both stores search for ‘Horizon Leisure Centres’ and download (our app is free to download).

To register for our new Online Services:

Go to https://horizonlc.legendonlineservices.co.uk/enterprise/account/login

Click on the “Register button”

Enter your email address, create your password and accept the T&Cs.

You will then receive a “Verify your registration” email. Click on the link in the email.

You will then be taken back to the online services and asked to re-enter the password that you just created.

On the next page, the final step is to confirm your details against your member record in the system. To do this you will need to enter your membership number and one of the following:

Postcode
Date of birth
Phone number

You will then be shown a screen showing your successful registration.

Once the registration is complete, you will then need to log in with your email and password you have just created.

Do you have lockers?

We do; they are locked via padlock, You can bring your own, or you can buy one for £4.20 at Havant and Waterlooville and £6.00 at Guildford.

Can you book more than one child into the créche at the same time?

You can book more than one child but you have to call reception rather booking on the app. Call Waterlooville on 02392 245 900, or call Havant on 02392 476 026.

Can I bring snacks in for my child or are they provided?

We do not provide snacks; however, snacks can be brought in—strictly no nut products (including chocolate spread)

How does the swimming change over work?

We can collect your child from the pool at your preferred time, bring them into the créche and get them dried and dressed. We can also change your child into their swim stuff in the creche and pass them into the pool to you as the parent, or we can offer to drop off the child and then pick back up service. We ask parents to ensure they are booking this correctly on the creche bookings to allow ratio numbers to be followed in the créche.

Can I book my friends child, in my name?

You can if the child is in your care at the time, however, if their parent is also in the centre, friends cannot book for them.

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