FAQs Archive - Page 14 of 26

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What activities will I be doing?

Your plan will be tailored to you, but may include gym based exercise, strength and mobility work, low impact cardio, and other suitable activities at Horizon.

What happens after the 12 weeks ends?

At the end of the programme, you may have the opportunity to continue with a discounted membership so you can keep building on your progress.

Must I sign a waiver?

Yes. All participants must complete a waiver before entering the arena. For those under 16, a parent or guardian must complete it on their behalf. Waivers will be stored for 12 months; after this time, a new form will be required.

Sign the Waiver

How old do you have to be?

The minimum age to bounce in our main arena during general sessions is 1 year old/walking.

Can children bounce without a parent or guardian?

Participants aged 8 years and over can bounce without a parent or guardian present, provided their waiver has been completed by an adult over 18. Anyone under 8 must have a parent or guardian in the hall. Photo ID may be required (we reserve the right to refuse admission).

Do I need to book in advance?

We highly recommend booking online, via our app or website, before arrival to avoid disappointment. Sessions fill up quickly, especially during peak times. Limited walk in spaces may be available, but we cannot guarantee availability.

When should I arrive?

Please arrive at least 15 minutes before your session. This allows enough time for check in, waiver signing, and safety briefing, particularly during busy period.

Are there any height or weight restrictions?

There are no height restrictions, but the maximum weight limit is 21 stone/133kg per person.

Do I need to pay if I’m not bouncing? Where can I go?

Spectators do not need to pay and are welcome to use either our cafe or sit in the viewing area. Please note that under 8’s must have a parent/guardian in the hall at all times.

Do carers attend for free?

Yes. Carers may attend free of charge when accompanying someone who requires support. Proof of care (e.g., DLA documentation or Carer ID) is required.

Carers must be 16 or older.
Carers attending for free may not use the activities themselves.
When booking online, only book a space for the participant requiring assistance.

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Membership

Find your perfect fit with Horizon. With flexible memberships for every goal and lifestyle, there’s a place for you in our community.

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