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FAQs

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You can find our Terms & Conditions here

Absolutely. Whether you’re completely new to exercise or returning after a break, our team is here to support you. We offer personalised introductions and a welcoming environment for all fitness levels.
Yes. Exercise classes are included in your membership at no extra cost. Class availability may vary by centre and timetable. Please book via the app if you are on a waitlisted class.
Some activities, including exercise classes and certain swim sessions, may require advance booking. This helps us manage capacity and ensure everyone has a great experience.
Yes. Public swimming sessions are included as part of your membership, subject to pool timetables and availability at your chosen centre.
Yes, memberships can be frozen in certain circumstances, for example due to illness or injury. Please speak to our team for full details and support.
We understand that circumstances can change. Early cancellation may be possible in certain situations, such as medical reasons or relocation. Our team is always happy to talk through your options and explain what support is available.
Most memberships are a 12-month commitment, paid by monthly direct debit. Full details are shown at the point of joining so you know exactly what you’re signing up to.

Yes. There is a one-off £20 joining fee when you sign up, unless a promotional offer states otherwise.

Your membership gives you access to the gym, public swimming, a wide range of exercise classes, personalised support to get started, free crèche access at selected centres, and specialist sessions such as HYROX. What’s included may vary slightly by centre.

Membership

Find your perfect fit with Horizon. With flexible memberships for every goal and lifestyle, there’s a place for you in our community.

Memberships