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FAQs

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No. There’s no pressure to sign up. After your lesson, we’ll talk you through the best next steps only if you’d like to continue.

Scan the QR code on-site when you arrive to claim 2 hours of free parking on the day of your first lesson.

Yes. Your first swimming lesson is completely free, with no obligation to continue. It’s simply a chance to try Horizon Swim School and see if it’s right for you.

You can join online or in centre, and in most cases you can start straight away. Once your membership is set up, you’ll have access to facilities, timetables and bookings through the Horizon app.
Absolutely. Whether you’re completely new to exercise or returning after a break, our team is here to support you. We offer personalised introductions and a welcoming environment for all fitness levels.
Yes. Exercise classes are included in your membership at no extra cost. Class availability may vary by centre and timetable. Please book via the app if you are on a waitlisted class.
Some activities, including exercise classes and certain swim sessions, may require advance booking. This helps us manage capacity and ensure everyone has a great experience.
Yes. Public swimming sessions are included as part of your membership, subject to pool timetables and availability at your chosen centre.
Yes, memberships can be frozen in certain circumstances, for example due to illness or injury. Please speak to our team for full details and support.
We understand that circumstances can change. Early cancellation may be possible in certain situations, such as medical reasons or relocation. Our team is always happy to talk through your options and explain what support is available.

Membership

Find your perfect fit with Horizon. With flexible memberships for every goal and lifestyle, there’s a place for you in our community.

Memberships