FAQs

If an attending member is unable to attend a lesson, no refund will be issued.

In cases of prolonged absence due to medical reasons, please contact swim.school@horizonlc.com to request a medical freeze. Please note that medical freezes cannot be applied retrospectively.

No, spectators are only allowed poolside due to medical needs of the attending member. This must be discussed with the Swim School before lessons.

At Guildford, spectators are allowed poolside.

All cancellations must be submitted in writing to swim.school@horizonlc.com

Class sizes vary between 6–12 swimmers per class, depending on the class stage and available pool space.

Yes, all lessons run during bank holidays.

Yes, all lessons run as usual during school holidays.

Lessons run for 50 weeks of the year, with a two-week break over the Christmas period.

We ask that personal pushchairs are not brought into the crèche due to dirty wheels from outside and limited space. We do have pushchairs available on site that we can use. You are welcome to leave your pushchair outside the crèche door if it cannot be left in your car while visiting.

You can purchase a swim nappy from reception. If a normal nappy is needed, we may be able to provide one (subject to stock) and parents can replace it the next time they use the crèche service.