FAQs

Yes. The centre includes accessible toilet and changing facilities designed to provide additional space and support for visitors who require them.

Yes. Accessible parking spaces are available close to the entrance of Horizon Waterlooville to help make accessing the centre easier for visitors with mobility needs.

Yes. Horizon Waterlooville provides step-free access to key areas of the centre, including reception, the gym and changing facilities. Accessible routes are available throughout the building where possible.

Once a swimmer is ready to progress to the next class, you will receive a notification via your home-portal profile.

The teacher will also let the swimmer know during their lesson.

If a lesson is cancelled by us for any reason, you will receive email and text communication.

You will be eligible for a refund for that session. Please speak to reception within one calendar month.

You can track the attending member’s progress via your home-portal account.

If you need help accessing your account, please contact reception or the Swim School team.

Our swimmers can start from 3 months old.

Please speak to our reception team or contact the Swim School team, who will help you change your lesson time or day if availability allows.

You can speak to our reception team or give them a call.

Alternatively, you can contact the Swim School team for any queries or questions.