Find a centre Memberships
Find a centre Memberships

FAQs

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Showing 141 of 141 results

We do not provide snacks; however, snacks can be brought in—strictly no nut products (including chocolate spread)

We can collect your child from the pool at your preferred time, bring them into the créche and get them dried and dressed. We can also change your child into their swim stuff in the creche and pass them into the pool to you as the parent, or we can offer to drop off the child and then pick back up service. We ask parents to ensure they are booking this correctly on the creche bookings to allow ratio numbers to be followed in the créche.

You can if the child is in your care at the time, however, if their parent is also in the centre, friends cannot book for them.

To book via the website, click on the ‘Book online’ tab at the top of each web page. (Toning studio is also bookable via this tab).

To book via the Horizon app, there are prominent booking tabs.

Members can pre-book seven days in advance and non-members two days in advance.

Both members and pay-as-you-go users will need a membership ID and PIN to access the booking systems.

Members can obtain these details by emailing info@horizonlc.com.

Please note that your membership ID differs from the number on your membership card.

Any non-members that wish to use our services on a pay-as-you-go basis can register on the tab at the top of each web page or call reception so we may register you and provide you with your login details so you book and pay online.

If you cannot attend a pre-booked class or swim session, we ask that you cancel your booking using the Horizon mobile app or by calling us.

It is essential to give us at least two hours’ notice to allow other customers to book and to avoid receiving a strike on your account.

Customers who fail to attend a booked session or cancel within two hours of the session start time will receive a strike on their account. The first and second strikes will remain in place for six weeks. If you accumulate three strikes, you cannot pre-book for seven days.

Please sign in at Reception.

We take children from 12 weeks until the day before their sixth birthday.

Membership

Find your perfect fit with Horizon. With flexible memberships for every goal and lifestyle, there’s a place for you in our community.

Memberships